Refund policy

Effective July 16, 2026

All sales are final. Every piece on paros. is made in limited runs by independent design houses, and we do not offer returns or exchanges for change of mind, fit preference, or similar reasons. Please review the sizing information on each product page before ordering.

If a piece arrives damaged, defective, or incorrect. Notify Contact@getparos.com within 7 days of delivery with your order number and photographs of the issue. We will provide a replacement where stock allows, or a full refund to the original payment method. We respond within 2 business days.

European Union — right of withdrawal. If you are a consumer in the European Union, you have the legal right to withdraw from your purchase within 14 days of the day you (or a person you designate, other than the carrier) receive the goods, without giving a reason. To exercise this right:

  1. Notify us within the 14-day period by an unequivocal statement to Contact@getparos.com (you may use the model withdrawal form under Directive 2011/83/EU, but it is not required).
  2. Return the goods to the address we provide within 14 days of notifying us, unworn, unwashed, and with all tags attached. You bear the direct cost of returning the goods.
  3. We will refund all payments received from you, including original standard shipping (but not supplementary costs where you chose a delivery option other than our least expensive standard option), without undue delay and no later than 14 days from the day we are informed of your decision. We may withhold the refund until we have received the goods back or you have supplied evidence of having sent them, whichever is earliest.
  4. Refunds are issued to the original payment method. You are liable only for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.

Nothing in this policy limits any statutory right you hold under the law of your country of residence, including legal guarantees of conformity for defective goods.

Gift cards. Gift cards are non-refundable and never expire.

Chargebacks. If there is a problem with your order, contact Contact@getparos.com before initiating a chargeback with your card issuer; most issues are resolved directly.