Refund policy

 

You can cancel an order any time until it's fulfilled, and we refund everything you paid, shipping included. Sign in to your orders, open the order and request its cancellation, or email contact@shopparos.com with your order number.

Not sure of your size? See the size & care guide before you order.

Damaged, faulty or missing orders

Wherever your order ships, we'll make it right if a piece arrives damaged, faulty or not as described, or if something is missing. Tell us within 5 days of receiving your order, and email us photos of the piece and its packaging. We look at each case individually. You can choose a replacement or a full refund, including shipping and any duties or taxes you paid us.

If your order doesn't arrive, we'll do the same once the carrier confirms it's lost. If tracking shows it delivered and it isn't with you, tell us within 5 days of that date.

The 5 days apply to this promise. Your rights under consumer law where you live apply in full.

Returns for fit or a change of mind

These follow the destination your order ships to.

United States

You have 14 days from delivery to start a return. You'll receive store credit that never expires, so you can order the right piece or size whenever you're ready; the credit takes the place of an exchange.

Your credit is the full amount you paid for the piece, not including shipping, import duties or taxes. If your order shipped free and a return takes it below the amount that qualified it, the standard shipping rate comes out of your credit.

Pieces travel back to us in the Dominican Republic, and return shipping is yours to arrange and pay for. To be eligible, send them as they arrived: unworn, unwashed, with the tags on and in their original packaging. If a piece doesn't come back that way, we can't credit it and will return it to you at your cost.

To return a piece:

  1. Sign in to your orders, open the order and request its return. You can also email contact@shopparos.com with your order number and the piece you'd like to return.
  2. We review each request and, once it's approved, send you the return address and instructions. Please don't send anything before then.
  3. Send the piece within 14 days of our reply, using a tracked service, and keep the tracking number until it reaches us.
  4. As soon as it arrives and we've checked it, we'll apply your credit.

We accept returns that follow these steps. A parcel sent without an approved request, or to any other address, can't be credited, and if it reaches us we send it back at your cost.

European Union and Monaco

You can cancel your order within 14 days of receiving it, for any reason. If it arrives in parts, the 14 days start when the last piece arrives.

Return shipping is yours to arrange and pay for. To return a piece:

  1. Within the 14 days, sign in to your orders, open the order and request its cancellation or return. You can also email contact@shopparos.com. Any clear message works.
  2. We review your request and send you the return address and instructions. Send the pieces only to that address, since a parcel sent elsewhere may never reach us.
  3. Send the pieces back to us in the Dominican Republic within 14 days of telling us, using a tracked service, and keep the tracking number until they reach us.
  4. We refund everything you paid, including standard shipping, within seven business days of hearing from you, to your original payment method at no cost to you. If you chose Priority, we refund the standard shipping rate. The refund waits only until the pieces reach us or you send proof of shipping, whichever comes first.

Pieces should come back as they arrived: unworn, unwashed, with the tags on and in their original packaging. If one doesn't, we deduct the value it has lost from your refund.

Faulty pieces are also covered by the legal guarantee of conformity: at least two years from delivery, and three years in Spain.

You can also use this form, by email or by post:

Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
To: Get Paros SRL, Calle C, Santiago de los Caballeros 51000, Dominican Republic · contact@shopparos.com
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):
Ordered on (*) / received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
(*) Delete as appropriate.

Other destinations

Outside the United States and the European Union, we take back only what the first part of this policy covers: a piece that arrives damaged, faulty or not as described, and an order that goes missing. Pieces shipped there can't be returned for fit or a change of mind. The size & care guide and our team help you choose before you order, and your rights under consumer law where you live apply in full. A parcel refused or returned for unpaid duties follows the shipping policy.

How a refund reaches you

We refund to your original payment method within seven business days of confirming the refund. Your bank then processes it, and that can take more time. Once we've confirmed it, any question about when it arrives goes to your bank.

Effective November 5, 2026, for orders placed from that date. This store is operated by Get Paros SRL, RNC 1-33-45009-7, Calle C, Santiago de los Caballeros 51000, Dominican Republic. contact@shopparos.com