Shipping policy
Every order is packed by the house that made it.
How we ship
Orders take up to 5 business days to be processed. Shipping days are transit days, and they begin once your order has been processed.
Each shipping option at checkout shows its delivery time and its rate, so you see both before you pay. Customs clearance and public holidays can add a few days to any route.
Shipments go out with verified carriers such as UPS, FedEx and DHL. Every shipment comes with a tracking link, sent by email the day it leaves.
Your address and delivery
You're responsible for entering a correct and complete address at checkout, since your order ships to the address you enter. A parcel that comes back to us undeliverable goes out again at the usual shipping rate.
If there's an error or a change once your order is on its way, contact the carrier with your tracking number. The carrier is the only one who can redirect a parcel, hold it, or arrange another delivery attempt. Anything else, write to us.
By destination
United States
Standard orders travel to a warehouse in Miami and ship out to you from there. Priority orders ship directly to you.
Prices include any import duty, so the total you see at checkout is the price and shipping, and your order arrives with customs already settled.
Standard shipping is free on orders of US$200 (DOP$12,100) or more.
European Union and Monaco
Orders ship directly to you from the Dominican Republic.
The price on the page includes the VAT of the country your order goes to and any import duty, so the total you see at checkout is the price and shipping, and your order arrives with customs already settled.
Standard shipping is free on orders of €200 (DOP$13,500) or more.
Other destinations
Import duties, taxes and customs fees are set by your country, and they aren't included in our prices or our shipping rates. You're the importer of your order, so they're yours to pay. The carrier contacts you about them and collects them when your order arrives.
If you refuse the parcel, or it comes back to us because these charges weren't paid, the return shipping and any charges billed to us for it are yours. Once it reaches us, we refund the pieces' price less those costs, or send it out again when you've paid them.
Why your total is in Dominican pesos
We're a Dominican company, so checkout shows your total in Dominican pesos (DOP$). Prices are shown in your own currency while you shop, and at the payment step Azul lets you pay in it.
Inside the Dominican Republic
For now, we ship to customers outside the Dominican Republic. To hear the day we open there, sign up.
If something arrives damaged, or doesn't arrive
If a piece arrives damaged, or your order doesn't arrive at all, we'll make it right wherever you are. Our refund policy has the detail.
Effective November 5, 2026, for orders placed from that date. This store is operated by Get Paros SRL, RNC 1-33-45009-7, Calle C, Santiago de los Caballeros 51000, Dominican Republic. contact@shopparos.com