Customer care
Sizing, shipping, returns and orders, and a person when you need one.
Questions, answered.
Checkout is in Dominican pesos — can I pay in my own currency?
Yes. Checkout shows your total in Dominican pesos (DOP$), because we’re a Dominican company and Dominican law requires us to charge in pesos. It’s the same value as your cart. On the payment page, run by Azul, the Dominican payment service we use, you can pay in your own currency with Visa or Mastercard, over an encrypted connection.
Will I pay customs or import charges?
For orders to the United States and the European Union, taxes and duties are included in the price, so your order arrives with customs settled. For other destinations, the shipping policy sets out what applies to yours.
Do I get store credit for posting a piece?
Yes. You get 7.5% of what you paid for it back in store credit. That’s 10% of the piece’s price before taxes and duties. Share a piece you’ve kept in an Instagram Story, a post in your feed, a Reel or a TikTok, tag @shopparos and keep it up for at least 24 hours. We message you for your order number and your permission to use and post it, and we add the credit once the piece has been with you 14 days. Every piece we can see in your share earns its own credit. It counts after any discount and before shipping. The credit is valid for 60 days and applies at checkout when you’re signed in. One credit per piece, whatever you say about it. Post your piece has the program in full.
Do I need an account to order?
No. You can check out as a guest. An account keeps your orders and addresses in one place.
Can I change or cancel my order?
Write to contact@shopparos.com with your order number as soon as you can, or request it from your orders when you’re signed in. You can cancel until your order is fulfilled, and we refund everything you paid, shipping included. The refund policy sets out returns and cancellations in full.
What if my piece arrives damaged?
We’ll make it right, wherever your order ships. Email contact@shopparos.com within 5 days of receiving your order, with your order number and photos of the piece and its packaging. We look at each case individually, and you can choose a replacement or a full refund, including shipping and any duties or taxes you paid us.
When are new designers added?
As each house clears the same bar. Newsletter subscribers hear each new name first.
Do you ship within the Dominican Republic?
For now, we ship to customers outside the Dominican Republic. To hear the day we open there, sign up.
Size & care
The right size, before you order.
If you are between sizes, size up. The pieces are drawn to fall, not to cling.
The size & care guide shows how to measure, how the sizes compare, and how to care for every piece.
Shipping & delivery
From paradise, delivered.
Every order ships from the Dominican Republic with verified carriers such as UPS, FedEx and DHL, and tracking follows by email.
Orders take up to 5 business days to be processed. Delivery time and cost depend on the destination and the option you choose, and checkout shows both before you pay.
Returns
Made well — made right.
The houses have spent decades refining their craft, and we stand behind every piece they send. If one arrives damaged, faulty or not as described, you choose a replacement or a full refund, wherever your order ships.
Not sure of a size? The size & care guide helps you choose before you order, and the refund policy sets out returns for each destination.
Store credit
Help the world meet them.
We’re new, and we’d love the world to meet the designers we carry. Nothing introduces them better than someone wearing the work. So for every piece you keep and share, in an Instagram Story, your feed, a Reel or a TikTok with @shopparos tagged, we add 7.5% of what you paid to your account as store credit, which is 10% of the piece’s price before taxes and duties.
Keep the share up for at least 24 hours, and we message you for your order number and your permission to post it. The credit arrives once the piece has been with you 14 days, lasts 60 days and applies at checkout when you’re signed in. Say whatever you like about it. The credit is the same either way.
Ask us directly.
Whatever the question, we answer by the next business day.