Política de reembolso
Not sure of your size? See the size & care guide before you order.
Returns for fit or a change of mind
United States
You have 14 days from delivery to start a return. You'll receive store credit that never expires, so you can order the right piece or size whenever you're ready. We don't offer exchanges.
Your credit is the full amount you paid for the piece, not including shipping, import duties or taxes. Free shipping applies to the pieces you keep. If a return takes your order below the free-shipping minimum, the standard shipping rate comes out of your credit.
Pieces travel back to us in the Dominican Republic, and return shipping is yours to arrange and pay for. Send them as they arrived: unworn, unwashed and with the tags on. If a piece doesn't come back that way, we can't credit it and will return it to you at your cost.
To return a piece:
- Email contact@getparos.com with your order number and the piece you'd like to return.
- We'll review your request and reply with the return address and instructions.
- Send the piece within 14 days of our reply, using a tracked service, and keep the tracking number until it reaches us.
- As soon as it arrives and we've checked it, we'll apply your credit.
European Union
You can cancel your order within 14 days of receiving it, for any reason. If it arrives in parts, the 14 days start when the last piece arrives.
To cancel, email contact@getparos.com or use our cancellation form. Any clear message works, as long as you send it within the 14 days. We'll reply with the return address.
Send the pieces back to us in the Dominican Republic within 14 days of telling us, using a tracked service. Return shipping is yours to arrange and pay for.
We refund everything you paid, including standard shipping, within seven business days of hearing from you. It goes back to your original payment method at no cost to you. If you chose Priority, we refund the standard shipping rate. The refund waits only until the pieces reach us or you send proof of shipping, whichever comes first.
Pieces should come back as they arrived: unworn, unwashed and with the tags on. If one doesn't, we deduct the value it has lost from your refund.
Rest of the world
Outside the United States and the European Union, we can't accept returns for fit or a change of mind. This doesn't affect any cancellation rights you have under the law where you live.
Damaged, faulty or missing orders
Wherever your order ships, we'll make it right if a piece arrives damaged, faulty or not as described. Email us photos of the piece and its packaging as soon as you notice. We look at each case individually. You can choose a replacement or a full refund, including shipping and any duties or taxes you paid us.
If your order doesn't arrive, we'll do the same once the carrier confirms it's lost.
We refund to your original payment method within seven business days of confirming the issue.
Effective September 22, 2026, for orders placed from that date. paros. is operated by Get Paros SRL, RNC 1-33-45009-7, Calle C, Santiago de los Caballeros 51000, Dominican Republic. contact@getparos.com