Customer care
Sizing, shipping, returns, and orders — and a person when you need one.
Questions, answered.
Checkout is in Dominican pesos — can I pay in my own currency?
Yes. paros. is a Dominican platform — every order is placed with Get Paros SRL in Santiago de los Caballeros, so to meet local requirements, checkout totals are presented in pesos (DOP). At the payment step, you choose the currency you want to pay in, and your card is charged in that currency. Every transaction is processed by Azul over an encrypted connection. Visa and Mastercard, credit and debit, are accepted wherever you are.
Do you ship within the Dominican Republic?
Yes. paros. is a Dominican platform — every order is placed with Get Paros SRL in Santiago de los Caballeros, so to meet local requirements, checkout totals are presented in pesos (DOP). At the payment step, you choose the currency you want to pay in, and your card is charged in that currency. Every transaction is processed by Azul over an encrypted connection.
Do I need an account to order?
Yes. paros. is a Dominican platform — every order is placed with Get Paros SRL in Santiago de los Caballeros, so to meet local requirements, checkout totals are presented in pesos (DOP). At the payment step, you choose the currency you want to pay in, and your card is charged in that currency. Every transaction is processed by Azul over an encrypted connection.
Can I change or cancel my order?
Yes. paros. is a Dominican platform — every order is placed with Get Paros SRL in Santiago de los Caballeros, so to meet local requirements, checkout totals are presented in pesos (DOP). At the payment step, you choose the currency you want to pay in, and your card is charged in that currency. Every transaction is processed by Azul over an encrypted connection.
What if my piece arrives damaged?
Yes. paros. is a Dominican platform — every order is placed with Get Paros SRL in Santiago de los Caballeros, so to meet local requirements, checkout totals are presented in pesos (DOP). At the payment step, you choose the currency you want to pay in, and your card is charged in that currency. Every transaction is processed by Azul over an encrypted connection.
Will I pay customs or import charges?
Yes. paros. is a Dominican platform — every order is placed with Get Paros SRL in Santiago de los Caballeros, so to meet local requirements, checkout totals are presented in pesos (DOP). At the payment step, you choose the currency you want to pay in, and your card is charged in that currency. Every transaction is processed by Azul over an encrypted connection.
When are new designers added?
Yes. paros. is a Dominican platform — every order is placed with Get Paros SRL in Santiago de los Caballeros, so to meet local requirements, checkout totals are presented in pesos (DOP). At the payment step, you choose the currency you want to pay in, and your card is charged in that currency. Every transaction is processed by Azul over an encrypted connection.
Size & care
Wears true to size.
If you are between sizes, size up — the cuts are drawn to fall, not to cling.
Every piece carries its own fit notes: the fabric, the way it falls, the size the model wears, and her height. The full guide, measurements and care included, is one step away.
Shipping & delivery
From paradise, delivered.
Every order ships from the Dominican Republic, straight from the house that made it — tracking follows by email the moment it leaves.
Complimentary shipping on orders over $180; below that, the exact cost appears at checkout before you pay. Delivery windows, destination by destination, are one step away.
Returns & exchanges
Made well — made right.
The houses have spent decades earning their craft; we stand behind every piece they send. If something isn't right, the first exchange is on us — unworn, with its tags, within [30] days of delivery.
For a full return, write to us within the same window and we'll send the steps. The refund lands on your original payment method once the piece arrives back — the full policy, plainly written, is one step away.
Ask us directly.
Whatever the doubt — we answer by the next business day.